Last updated: August 12, 2026
These Terms of Service (“Terms”) govern your use of the website operated by Mica Water Inc., doing business as Fidelis Elite Systems (“Fidelis,” “we,” “us,” or “our”), at fideliselite.com, and the services we offer, including our free on-site water testing and water treatment solutions, live website chat, and SMS text messaging program, in Lake Elsinore, California and surrounding areas. By using our website, submitting a quote request, chatting with us, or opting in to receive text messages, you agree to these Terms.
1. Use of Our Website
You’re welcome to browse our website and use our online quote request form or chat widget to request a free water test or ask about our services. When you submit the form or chat with us, please provide accurate and current information so we can reach you.
You agree not to misuse our website — for example, by submitting false information, attempting to interfere with the site’s operation, or using it for any unlawful purpose.
2. Our Services
Fidelis Elite Systems offers free on-site water testing and water treatment solutions for residential customers. Submitting a quote request through our website, chat, or text does not create a service agreement — it simply lets us get in touch to schedule your free, no-obligation water test.
3. Pricing & Estimates
Any pricing information shown on our website, in chat, in a text message, or discussed before an in-person assessment is an estimate only. We cannot guarantee final pricing until we’ve completed an on-site evaluation of your home’s water and equipment needs. Your final quote will be provided after this assessment.
4. Text Messaging (SMS) Terms
By providing your mobile phone number and opting in, you agree to receive text messages from Fidelis Elite Systems related to your quote request, appointment scheduling, and — if separately opted in — promotional offers.
- Message frequency varies depending on your inquiry and appointment activity.
- Message and data rates may apply, based on your mobile carrier plan.
- Consent to receive text messages is not a condition of purchasing any goods or services from us.
- Reply STOP at any time to cancel text messages. Reply HELP for assistance.
- We are not liable for delayed or undelivered messages, as delivery is subject to factors outside our control, including your carrier’s network.
- Carriers are not liable for delayed or undelivered messages.
Our full text messaging practices, including how we collect and use your phone number, are described in our Privacy Policy.
5. Live Chat Terms
Our website chat widget is provided for general questions and to help schedule your free water test. It is not intended for emergencies. Response times are not guaranteed, and chat may not be staffed or monitored at all hours. Information you share in chat is handled as described in our Privacy Policy.
6. Limitation of Liability
Our website and the information on it — including through chat and text — are provided “as is.” While we do our best to keep everything accurate and up to date, Fidelis Elite Systems makes no guarantees about the completeness or accuracy of the content we provide.
To the fullest extent permitted by law, Mica Water Inc., its dba Fidelis Elite Systems, and its owners, employees, and representatives are not liable for any indirect, incidental, or consequential damages arising from your use of our website, chat, or SMS program, or reliance on information found there. This does not limit any rights you may have under a separate written service agreement for work performed at your home.
7. Intellectual Property
All content on this website — including text, images, logos, and design — belongs to Fidelis Elite Systems and may not be copied, reproduced, or used without our permission.
8. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any disputes relating to these Terms or our services will be handled in the courts located in California.
9. Changes to These Terms
We may update these Terms at any time to reflect changes in our services, business practices, or legal requirements. Updates take effect as soon as they’re posted on this page, so we encourage you to check back periodically. Continuing to use our website, chat, or SMS program after changes are posted means you accept the updated Terms.
10. Contact Us
If you have any questions about these Terms, please reach out through the contact form on our website at fideliselite.com.